Onboarding

How do I setup a new portal customer site?
To setup a new site for a customer you need to: Create a new site --> Creating a New Site Create a new external user for site ---> Creating a Ne...
Tue, 28 Apr, 2020 at 12:11 PM
I'm a new portal customer, how do I setup my site?
When you login for the first time your site will be empty. In order to receive goods, produce products, and dispatch product the following setup will need t...
Tue, 28 Apr, 2020 at 12:12 PM
What is a site?
A site is a completely isolated area within your QTRACA instance. Sites provide a way to run multiple independant setups at the same time. No data is shared...
Thu, 21 Nov, 2019 at 3:05 PM
Can I See the Product Description in Dropdowns
To see the product code and description in a dropdown together go to Setup --> Account Settings and then turn on the 'Show Product Descriptions with ...
Sun, 23 Jan, 2022 at 10:50 AM
Can I make my font bigger on a tablet?
Yes, you can turn on large fonts and buttons for tablet. See here for more detail: https://qtraca.freshdesk.com/en/support/solutions/articles/47001209921-o...
Mon, 28 Feb, 2022 at 8:55 AM
I Can't Log Into QTRACA With My Pin Code
What the message on the login screen means When a passcode does not get you in, the message under “Enter your passcode” says why: MessageWhat it means and ...
Sun, 25 Oct, 2026 at 12:33 PM
How Do I Clear My Browser Cache?
Sometimes when a new version is released you may need to clear your browser cache. If forms aren't loading correctly it might be time to clear your cach...
Mon, 27 Feb, 2023 at 9:51 PM