If you have a complaint originating from a retail consumer you can record it in consumer complaints, and then raise a non-conformance from it if required.


To setup a consumer complaint perform the following steps:


  1. Go to Complaints  ---> Consumer
  2. Click the button 'New Consumer Complaint'
  3. Select the consumer the complaint relates to. If they don't exist you can create by clicking on 'Add New'
  4. Enter the purchase location and date of purchase
  5. Assign a submitter or owner of the complaint. Must be a user within QTRACA
  6. Assign the type of complaint
  7. Enter any detail provided with the complaint
  8. If the responsible department can be determined specify it
  9. Enter a target date for completion
  10. Assign the batch associated with the complaint, if any
  11. Save complaint


Once the complaint has been saved you will be able to attach any associated documents or photos, create tasks, or raise a non-conformance.