If you have a complaint originating from a direct customer you can record it in customer complaints, and then raise a non-conformance from it if required.


To setup a customer complaint perform the following steps:


  1. Go to Complaints  ---> Customer
  2. Click the button 'New Customer Complaint'
  3. Select the customer the complaint relates to. If they don't exist you can create by clicking on 'Add New'
  4. Assign a submitter or owner of the complaint. Must be a user within QTRACA
  5. Assign the type of complaint
  6. Enter any detail provided with the complaint
  7. If the responsible department can be determined specify it
  8. Enter a target date for completion
  9. Assign the batch associated with the complaint
  10. Save complaint


Once the complaint has been saved you will be able to attach any associated documents or photos, create tasks, or raise a non-conformance.