Dispatch is where finished goods leave your facility. A dispatch record says what went to which customer, from which batches, and when — and posting it takes that stock out of inventory.
It sits between the sales order and the invoice: the order says what was asked for, the dispatch says what actually went, and the invoice charges for it.
Where to find it: Dispatch in the Inventory section of the main menu.
ON THIS PAGE
The dispatch lifecycle
| Status | Meaning |
|---|---|
| Requested | A dispatch asked for but not yet prepared. Only used when dispatch requests are switched on. |
| Created | Being prepared. Lines can be added, changed and removed. |
| Dispatched | Marked as gone. Any kit lines explode into their components at this point. |
| Partially Posted | Some lines have been posted to inventory, others have not. |
| Posted | Every line has posted. The stock has left inventory and the record is read-only. |
How a dispatch gets created
| Route | When to use it |
|---|---|
| From a sales order | The usual route. Offers to add to an open dispatch for that customer rather than starting another. |
| Dispatch Planning | Planning a run across several orders and customers at once. |
| New Dispatch | Directly, for goods leaving without a sales order behind them. |
| An integration | Orders arriving from Xero, MYOB, QuickBooks or Shopify can raise dispatches automatically. |
What dispatch connects to
- Sales orders — dispatched quantity is what makes an order Partial Fulfilled or Fulfilled.
- Inventory — posting a dispatch removes the stock, by batch.
- Invoices — Invoice this dispatch charges for what actually went.
- Traceability — the batches on a dispatch are what a recall trace follows to the customer.
Related articles
- Creating a dispatch
- Dispatch planning and consolidation
- Posting a dispatch to inventory
- Correcting a batch on a posted dispatch
- Requesting a dispatch
- Automatic dispatch from integrations