A non conformance should be created from one of the following:

  • Inwards Goods Line
  • Complaint
  • Batch
  • Raw Material
  • Packaging


Creating the non conformance from the originating record links the correct detail together and creates an audit trail of the origin of the non conformance.


If however a non conformance is not related to any of the above it can be created directly from the non conformance list screen.


To create a non conformance perform the following steps:


  1. From one of the above entry points
  2. Click the button to add a non conformance
  3. Select the type and enter a description of non conformance
  4. If the non conformance relates to a standard operating procedure you can select and reference the procedure
  5. Assign a submitter or owner of the complaint. Must be a user within QTRACA
  6. Select the Likelihood and Severity of the non conformance. The rating will be calculated and displayed when saved
  7. Assign the responsible department and target date for completion
  8. Save non conformance